Self-Service Portal Market: Introduction
The trend of Do-it-Yourself (DIY) plays a vital role in the growth of the global self-service portal market. Self-service portal is a website that consists of self-help or self-service functions. Self-service portal enables customers to find information, request service, and register and resolve issues. Self-service portal is considered as an “electronic front door” for customers to obtain services. Self-service portal saves time, gives control to users when and where they want, and also provides 24/7 support. Vendors integrate mobile and social platform compatibility with self-service portal which enables customers to quickly resolve technical issues and provides crowdsourcing proven solutions.
Advanced self-service portal reduces the cost of level-1 ticket. Self-service portal makes it easier for users to ask questions, request service and find solutions. Self-service portal reduces IT friction and significantly reduces cost by crowdsourcing IT support and services. Self-service portal increases the business productivity by reducing the time of troubleshooting solutions. Self-service portal also boosts efficiency by enabling customers to install software and order hardware by one click.
Self-Service Portal Market: Drivers and Challenges
The continuous improvements in cloud technology along with the features such as smart support, reduced cost and time-efficient process are driving the growth of the global self-service portal market. With the increasing international businesses and trend of automated workflow is driving the global self-service portal market. Other factors such as increasing ICT spending, continuous improvement in cloud technology and increasing number of customer-facing businesses are expected to have a positive impact on the growth of the global self-service portal market.
One of the major factors hindering the growth of the global self-service portal market is insufficient data provided by customers while raising tickets. It becomes difficult for service providers to understand the issue. However, vendors are focused on to develop self-service portals with mandatory data fields to be filled by customers for better understanding.
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Self-Service Portal Market: Segmentation
Segmentation Based on the Industry:
The self-service portal market is segmented based on the industry into Government, Manufacturing, Service, Financial, Internet & Telecom and others.
Segmentation Based on the Type of Deployment:
The self-service portal market is segmented based on the type of deployment into on-premise and SaaS.
Segmentation Based on the Size of Enterprises:
The self-service portal market is segmented based on the size of enterprises into small, medium and large enterprises.
Segmentation Based on the Business Model:
The self-service portal market is segmented based on the business model into B2B, B2C and others.
Self-Service Portal Market: Key Developments
In July 2018, Pareteum launched a cloud-based self-service portal with features such as messaging, data and voice services. This new self-service portal provides real-time control over transactions.
Self-Service Portal Market: Regional Overview
North America and Western Europe are expected to have major shares in the global self-service portal market. The U.S. is expected to have a huge adoption of self-service portal due to the high concern about customer relationship and the availability of advanced IT infrastructure. SEA and Other APAC countries are expected to have high Y-o-Y growth during the forecast period due to continuous developments in emerging countries such as India and China.
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Self-Service Portal Market: Key Players
Examples of some of the key players in the global self-service portal market are :
- HappyFox Inc.,
- MYOB Technology Ptv Ltd.,
- Zendesk, Meemim Inc.,
- Freshworks Inc.,
- Zoho Corp.,
- BMC Software Inc.,
- Freshworks Inc.
The report covers exhaustive analysis on:
Self-Service Portal Market Segments
- Market Dynamics
- Historical Actual Market Size, 2013 – 2017
- Market Size & Forecast 2018 to 2028
- Value Chain
- Market Current Trends/Issues/Challenges
- Competition & Companies involved
- Market Drivers and Restraints
Regional analysis for Self-Service Portal Market includes development in the following regions:
- North America
- Latin America
- Western Europe
- Rest of Western Europe
- Eastern Europe
- Rest of Eastern Europe
- SEA and Other APAC
- Australia and New Zealand (ANZ)
- Rest of SEA
- Middle East and Africa
- GCC Countries
- Other Middle East
- North Africa
- South Africa
The report is a compilation of first-hand information, qualitative and quantitative assessment by industry analysts, inputs from industry experts and industry participants across the value chain. The report provides in-depth analysis of parent market trends, macro-economic indicators and governing factors along with market attractiveness as per segments. The report also maps the qualitative impact of various market factors on market segments and geographies.
- Detailed overview of parent market
- Changing market dynamics of the industry
- In-depth market segmentation
- Historical, current and projected market size in terms of value
- Recent industry trends and developments
- Competitive landscape
- Strategies of key players and product offerings
- Potential and niche segments/regions exhibiting promising growth
- A neutral perspective towards market performance
- Must-have information for market players to sustain and enhance their market footprint